User Support

If you have any questions about IAT or experience any technical difficulties while using IAT, please contact the Helpdesk.

ITS Helpdesk
Email Support: itembankhelpdesk@cambiumassessment.com
Regular Hours*: Monday–Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (except holidays)

*Any requests sent outside of this timeframe are answered on the next business day.

Please use the following guidelines when emailing a request to the Help Desk:

• In the subject line of the email, please provide the name of the item bank you are working on.
• In the body of the email please include the following details:
  • The grade and subject you are operating in.
  • The user group you are signed in as.
  • If the question you have is about a particular item, the item ID as well as the text of any error message you’ve received.
  • A phone number where you can be reached and a good time to call.

Once you send the email, you will receive an automated reply verifying that the ITS team received the request.