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Appendix B: User Support

For additional information and assistance in using the ORS, please contact the California Technical Assistance Center .

CalTAC is open Monday through Friday from 7:00 a.m. to 5:00 p.m. Pacific Time (except holidays or as otherwise indicated on the CAASPP portal).

 

California Technical Assistance Center
Toll-Free Phone Support: 1.800.955.2954
Email Support: CalTAC@ets.org

Please provide CalTAC with a detailed explanation of your question, as well as the following:

  • If your question pertains to a student, the SSID and associated LEA or school for that student. Do not provide the student's name.
  • If your question pertains to a user, the user's full name and email address.
  • Any error messages that appeared.
  • Operating system and browser information, including version numbers (e.g., Windows 10 and Firefox 60 or Mac OS 10.14 and Safari 11).