Home

Appendix B: User Support

For additional information and assistance in using the ORS, please contact the Oregon Statewide Assessment System Help Desk.

The Help Desk is open Monday through Friday from 7:00 a.m. to 5:00 p.m. Pacific Time (except holidays or as otherwise indicated on the OSAS portal).

 

Oregon Statewide Assessment System Help Desk
Toll-Free Phone Support: 1-866-509-6257
Email Support: osashelpdesk@cambiumassessment.com
Chat: https://osasportal.org/chat.stml

Please provide the help desk with a detailed explanation of your question, as well as the following:

  • If your question pertains to a student, the SSID and associated district or institution for that student. Do not provide the student's name.
  • If your question pertains to a user, the user's full name and email address.
  • Any error messages that appeared.
  • Operating system and browser information, including version numbers (e.g., Windows 10 and Firefox 60 or Mac OS 10.14 and Safari 11).