Appendix B: User Support

For additional information and assistance in using the ORS, please contact the South Carolina Altenate Assessment Help Desk.

The Help Desk is open Monday–Friday from 8 a.m. to 5 p.m. (except holidays or as otherwise indicated on the SC-Alt portal).

 

South Carolina Altenate Assessment Help Desk
Toll-Free Phone Support: 1-877-231-7789
Email Support: schelpdesk@cambiumassessment.com

Please provide the help desk with a detailed explanation of your question, as well as the following:

• If your question pertains to a student, the SSID and associated district or school for that student. Do not provide the student's name.
• If your question pertains to a user, the user's full name and email address.
• Any error messages that appeared.
• Operating system and browser information, including version numbers (e.g., Windows 10 and Firefox 60 or Mac OS 10.14 and Safari 11).