Appendix B: User Support

For additional information and assistance in using the ORS, please contact the Wyoming Assessment Help Desk.

The Help Desk is open Monday–Friday from 7:00 a.m. to 5:00 p.m. MT (except holidays or as otherwise indicated on the Wyoming Assessment portal).

 

Wyoming Assessment Help Desk
Toll-Free Phone Support: 1-888-897-8024
Fax: 1-877-218-7663
Email Support: wyohelpdesk@cambiumassessment.com

Please provide the help desk with a detailed explanation of your question, as well as the following:

• If your question pertains to a student, the WISER ID and associated district or school for that student. Do not provide the student's name.
• If your question pertains to a user, the user's full name and email address.
• Any error messages that appeared.
• Operating system and browser information, including version numbers (e.g., Windows 10 and Firefox 60 or Mac OS 10.14 and Safari 11).