User Support

For additional information and assistance in using Reporting, contact the Arkansas ATLAS Help Desk.

The Arkansas ATLAS Help Desk is open Monday–Friday from 7:00 a.m. to 4:00 p.m. Central Time (except holidays or as otherwise indicated on the AR ATLAS portal (https://atlasportal.org)).

Arkansas ATLAS Help Desk
Toll-Free Phone Support: 1.844.332.5602
Email Support: atlashelpdesk@cambiumassessment.com
Chat Support: https://atlasportal.org/contact.html

Please provide the Arkansas ATLAS Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.