User Support

For additional information and assistance in using Reporting, contact the ClearSight Help Desk.

The ClearSight Help Desk is open Monday–Friday from 8:00 a.m. to 6:00 p.m. Eastern Time (except holidays or as otherwise indicated on the ClearSight portal (https://clearsight.portal.cambiumast.com)).

ClearSight Help Desk
Toll-Free Phone Support: 1-877-426-6941
Email Support: clearsighthelpdesk@cambiumassessment.com
Chat Support: https://clearsight.portal.cambiumast.com/contact.html

Please provide the ClearSight Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.