User Support

For additional information and assistance in using Centralized Reporting System, contact the HSAP Help Desk.

The HSAP Help Desk is open Monday–Friday from 7:30 a.m. to 4:00 p.m. HST (except holidays or as otherwise indicated on the HSAP portal (http://www.alohahsap.org)).

HSAP Help Desk
Toll-Free Phone Support: 1-866-648-3712
Email Support: HSAPHelpDesk@cambiumassessment.com

Please provide the HSAP Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated complex or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.