User Support

For additional information and assistance in using Reporting, contact the Idaho Help Desk.

The Idaho Help Desk is open Monday–Friday from 8:00 am to 8:00 pm MT (except holidays or as otherwise indicated on the Idaho Assessment System portal (http://idaho.portal.cambiumast.com)).

Idaho Help Desk
Toll-Free Phone Support: 1-844-560-7365
Fax Support: 1-877-218-7663
Email Support: IDHelpDesk@cambiumassessment.com

Please provide the Idaho Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s EDUID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.