User Support

For additional information and assistance in using Reporting, contact the Iowa ELPA21 Help Desk.

The Iowa ELPA21 Help Desk is open Monday–Friday from 7:00 a.m. to 7:00 p.m. Central Time, and till 9:00 p.m. during registration and operational test window (except holidays or as otherwise indicated on the Iowa ELPA21 portal (https://iowaelpa21.portal.cambiumast.com/)).

Iowa ELPA21 Help Desk
Toll-Free Phone Support: 1-855-873-5710
Email Support: iowaelpa21helpdesk@cambiumassessment.com

Please provide the Iowa ELPA21 Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.