User Support

For additional information and assistance in using Reporting, contact the Louisiana ELPT Help Desk.

The Louisiana ELPT Help Desk is open Monday–Friday from 7:00 a.m. to 7:00 p.m. Central Time (except holidays or as otherwise indicated on the LA ELPT portal (https://la.portal.cambiumast.com/)).

Louisiana ELPT Help Desk
Toll-Free Phone Support: 1.866.758.0231
Email Support: laelpthelpdesk@cambiumassessment.com
Chat Support: https://la.portal.cambiumast.com/contact.html

Please provide the Louisiana ELPT Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.