User Support

For additional information and assistance in using Reporting, contact the Montana Help Desk.

The Montana Help Desk is open Monday–Friday from 6:00 a.m. to 6:00 p.m. Mountain Time (except holidays or as otherwise indicated on the Montana Testing Portal (http://mt.portal.cambiumast.com/)).

Montana Help Desk
Toll-Free Phone Support: 1-877-365-7915
Email Support: [email protected]

Please provide the Montana Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the associated district or school for that student. SSID and additional student PII can only be communicated via phone with the help desk. Do not leave any student identifying information such as a student name, SSID, and/or personal characteristics in a voicemail or email.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.