User Support

For additional information and assistance in using Centralized Reporting, contact the Ohio Help Desk.

The Ohio Help Desk is open Monday–Friday from 7:00 a.m. to 5:00 p.m. (except holidays or as otherwise indicated on the Ohio Assessment portal (https://oh.portal.cambiumast.com/)).

Ohio Help Desk
Toll-Free Phone Support: 1-877-231-7809
Email Support: OHHelpDesk@cambiumassessment.com

Please provide the Ohio Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.