User Support

For additional information and assistance in using Reporting, contact the Rhode Island Next Generation Science Help Desk.

The Rhode Island Next Generation Science Help Desk is open Monday through Friday 7:00 a.m. to 6:00 p.m. Eastern Time (except holidays or as otherwise indicated on the RI NGSA portal (https://ri.portal.cambiumast.com/)).

Rhode Island Next Generation Science Help Desk
Toll-Free Phone Support: 1.866.757.9437
Email Support: rihelpdesk@cambiumassessment.com

Please provide the Rhode Island Next Generation Science Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.