User Support

For additional information and assistance in using Centralized Reporting, contact the South Carolina Alternate Assessment Help Desk.

The South Carolina Alternate Assessment Help Desk is open Monday–Friday from 8 a.m. to 5 p.m. (except holidays or as otherwise indicated on the SC-Alt Assessments portal (https://sc-alt.portal.cambiumast.com/)).

South Carolina Alternate Assessment Help Desk
Toll-Free Phone Support: 1.877.231.7789
Email Support: schelpdesk@cambiumassessment.com

Please provide the South Carolina Alternate Assessment Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.