User Support

For additional information and assistance in using Reporting, contact the Vermont Help Desk.

The Vermont Help Desk is open Monday–Friday 7:00 a.m. to 4:00 p.m. Eastern Time outside of the summative testing window, and Monday–Friday 7:00 a.m. to 7:00 p.m. Eastern Time during summative testing (except holidays or as otherwise indicated on the VCAP portal (http://vt.portal.cambiumast.com/)).

Vermont Help Desk
Toll-Free Phone Support: 1.844.218.1184
Email Support: [email protected]

Please provide the Vermont Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.