User Support

For additional information and assistance in using Reporting, contact the West Virginia Assessment Help Desk.

The West Virginia Assessment Help Desk is open Monday–Friday 6:00 a.m. to 6:00 p.m. Eastern Time (except holidays or as otherwise indicated on the WV General Summative portal (http://wv.portal.cambiumast.com/)).

West Virginia Assessment Help Desk
Toll-Free Phone Support: 1.844.560.7367
Email Support: WVHelpDesk@cambiumassessment.com

Please provide the West Virginia Assessment Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.