User Support

For additional information and assistance in using the Test Delivery System, contact the College Board School Day Customer Service.

College Board School Day Customer Service
Toll-Free Phone Support: 1-855-373-6387
Follow the prompts for digital testing and listen to the options for your area of concern.
Support options include the following:
• General College Board assessments questions and policies
• Technical support with Cambium Assessments digital testing systems, such as TIDE or TA Interface
Email Support: schooldayassessments@collegeboard.org

Please provide the College Board School Day Customer Service with a detailed description of your problem, as well as the following:

• Proctor name.

• If the question pertains to a student, provide the student's Registration Number and associated district or school. Do not provide the student’s name.
• If the question pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Affected test ID and question number, if applicable.
• Operating system and browser information, including version numbers (such as Windows 10 and Firefox 87 or macOS 10.15 and Safari 13).

• Information about your network configuration, if known:

  • Secure browser installation (to individual devices or network)
  • Wired or wireless internet network setup