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Appendix C: User Support

For additional information and assistance in using TIDE, contact the Arkansas ATLAS Help Desk.

The Help Desk is open Monday through Friday, 7:00 AM to 4:00 PM Central Time (except holidays or as otherwise indicated on the ATLAS Portal).

Arkansas ATLAS Help Desk
Toll-Free Phone Support: 1-844-332-5602
Email Support: atlashelpdesk@cambiumassessment.com
Chat Support: https://atlasportal.org/contact.html

Please provide detailed information about the issue, including:

  • For student information issues, provide the SSID and associated district or school for that student. Do not provide the student's name.
  • For TIDE user issues, provide the user's full name and email address.
  • Any error messages that appeared.
  • Device, operating system, and browser information, including version numbers.