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Appendix C: User Support

For additional information and assistance in using TIDE, contact the Idaho Help Desk.

The Help Desk is open Monday–Friday from 8:00 a.m. to 8:00 p.m. MT (except holidays or as otherwise indicated on the ISAT Portal).

Idaho Help Desk
Toll-Free Phone Support: 1-844-560-7365
Email Support: IDHelpDesk@cambiumassessment.com

Please provide detailed information about the issue, including:

  • If the issue pertains to a student, provide the associated district or school. Do not provide the student's name. EDUIDs shall only be provided over the phone.

  • For TIDE user issues, provide the user's full name and email address.

  • Any error messages that appeared.

  • Device, operating system, and browser information, including version numbers.

  • Information about your network configuration, if known:

    • Secure Browser installation (to individual machines or network)

    • Wired or wireless Internet network setup