Managing Appeals
In the normal flow of a test opportunity, a student takes the test in TDS and then submits it. Next, TDS forwards the test for scoring, and then the test scores are reported.
Appeals are a way of interrupting this normal flow. A student may want to retake a test or have another test opportunity. A test administrator may want to invalidate a test because of a hardware malfunction or an impropriety. This section describes how you view, create, and approve appeals.
Table 19 provides descriptions of each appeal type.
Table 19: Types of Appeals
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Do Not Report
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Allows the student to restart a test opportunity (removing all responses on the test), or allows the data entry operator to restart the data entry process. You can submit these appeals until the end of the test window.
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Re-Open a test
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Reopens a test whose window expired and the student never took the test.
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Segment Re-Open
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Reopens a test segment. This appeal is useful when a student inadvertently or accidentally leaves a test segment incomplete and starts a new test segment. Students can answer unanswered items, and can modify responses to answered items in the reopened segment.
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Grace Period Extension
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Allows the student to review previously answered questions upon resuming a test after expiration of the pause timer. For example, a student pauses a test, and a 20-minute pause timer starts running. The following scenarios are possible:
- If resuming the test within 20 minutes, student can review previously answered questions.
- Without a GPE, student resuming the test after 20 minutes cannot review previously answered questions—student can only work on unanswered questions.
- Upon receiving a GPE, student can review previously answered questions upon resuming the test. The normal pause rules apply to this opportunity.
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Re-Score a Test
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Sends a request to CAI to rescore a test. This appeal is applicable to tests that involve hand scoring. District test coordinators submit this appeal if they believe the student's score does not reflect expected student achievement.
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| Set Score Code |
Sets a new score code for a test opportunity. |
| Change Score Code |
Updates an existing score code for a test opportunity. |
Warning:
Timing of Requests Submit requests at least one day prior to the end of a test window so that students can complete their test opportunity or data entry can be completed.
An appeal's status can change throughout its life cycle. Table 20 lists the available statuses.
Table 20: Appeals Statuses
| Error Occurred |
An error occurred while the appeal was being processed. |
| Pending Approval |
Appeal is pending approval. |
| Processed |
Appeal was successfully processed and the test opportunity has been updated. |
| Rejected |
Appeal was rejected. |
| Rejected by System |
Test Delivery System was unable to process the appeal. |
| Requires Resubmission |
Appeal must be resubmitted. |
| Retracted |
Originator retracted the appeal.
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| Submitted for Processing |
Appeal submitted to Test Delivery System for processing. |
Table 21 lists the valid combinations of appeals and test statuses. For example, you can invalidate a test that is in one of the following statuses: completed, denied, expired, paused, reported, scored, or submitted.
Table 21: Available Appeals by Test Status
| Approved |
✓ |
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| Completed |
✓
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✓ |
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| Denied |
✓
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✓
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✓
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| Expired |
✓ |
✓ |
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| Paused |
✓ |
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✓ |
✓ |
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| Pending |
✓ |
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| Processing |
✓
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| Reported |
✓
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✓ |
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✓ |
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| Review |
✓ |
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| Scored |
✓
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✓ |
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✓ |
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| Started |
✓ |
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| Submitted |
✓ |
✓ |
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✓ |
✓ |
| Suspended |
✓
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