User Support

For additional information and assistance in using Centralized Reporting System (CRS), contact the Texas Testing Support.

The Texas Testing Support is open Monday–Friday, 7 a.m. to 7 p.m. Central Time (except holidays or as otherwise indicated on the Texas Assessment Program website (www.texasassessment.gov)).

Texas Testing Support
Toll-Free Phone Support: 833-601-8821
Email Support: [email protected]

Please provide the Texas Testing Support with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student's TSDS Number and associated district or campus. Do not provide the student's name.
• If the issue pertains to a user account, provide the user's full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers (for example, Windows 11 (21H2) and Firefox 87 or macOS 12.3 and Safari 13).