User Support

For additional information and assistance in using Authoring, please contact the West Virginia General Summative Assessment Help Desk, which is open Monday–Friday 6:00 a.m. to 6:00 p.m. Eastern Time (except holidays or as otherwise indicated on the WV General Summative Portal).

West Virginia General Summative Assessment Help Desk
Toll-Free Phone Support: 1-844-560-7367
Email Support: WVHelpDesk@cambiumassessment.com

Please provide the West Virginia General Summative Assessment Help Desk with a detailed explanation of your question, as well as the following:

• If the question pertains to a user's account, provide the user's full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.